What is Rocklandlocal Marketplace?

Shop thousand of unique and top-brand products, right here on Rocklandlocal.com

Marketplace at Rocklandlocal.com is a community of vendors working with Rocklandlocal to give you more than a thousand additional items to shop.

You can buy Marketplace products just like you would anything else on our site—they’re listed alongside each other when you shop. You can also filter your search to find just the products sold by our Marketplace vendors.

Our Rocklandlocal Marketplace Guarantee

Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. See “What’s Covered” below.

What’s Covered?

We will ensure you get your money back when you properly return the product under the Seller’s return policy. See the Marketplace return policy for details.

Purchases are covered when:

 

  • Product is defective, not working, missing pieces, materially different than as described in the listing, or damaged.  (Seller may require pictures of product and shipping package before accepting a return). You must have returned the product to the Seller using a trackable shipping method in compliance with the Seller’s return policy and have not received a refund

  • Shipment tracking shows the product was not delivered to the shipping address on your order

Guarantee will not cover:

  • Returns made without a trackable shipping method, after the Vendor’s return policy period, or otherwise not in compliance with the Vendor’s return policy
  • Product returned (placed in carrier’s possession) more than 14 days after authorization of the return

Claims must be filed within 60 days from the date of delivery of your purchased product or expected arrival date. Customers and sellers permit Rocklandlocal to make the final decision on all Guarantee claims.

 

You use all the benefits of shopping with Rocklandlocal when you buy from our Marketplace sellers:

  • Use your Finclu SVI & Save money: Get Shop with your  Finclu SVI discount on every Marketplace purchase at a lower price to save money. 
  • Enjoy convenience: Track your orders and communicate with sellers through your online profile.
  • Shop securely: We never share your payment or credit card information with third-party sellers. Only your contact information and shipping address is shared so the seller can fulfill your order.

We're Here to Help

There’s a problem with my order. What can I do?

Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your vendor’s return policy, which can be found on their product pages and storefront page.

How do I contact my Marketplace seller?

  1. Log in to your Account on Rocklandlocal.com

2. Click Your Account, and then click Your Orders 

3. Find the order in question and click “view”

4. Click “Support”

5. List the reason that best describes the issue and write a brief description

6. Click Submit

I’ve contacted the seller, but my issue is still not resolved to my satisfaction. When can Rocklandlocal step in to help?

If you’ve tried contacting your vendor and their response was inadequate or it’s been at least three business days without a response, Rocklandloca will step in. Contact us through the Order Center (view your order and click the “let us know” within the Marketplace Guarantee box.)