Rocklandlocal Return Policy

We want you to be satisfied with your purchase.

Returns

Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Please see our terms and conditions below.

After the return period, or if the item has been used, the manufacturer’s warranty may apply. See your owner’s manual for specific product details & proper handling.

Refunds

  • Will be issued in the same form as the original method of payment
  • With a gift receipt will either be exchanged or refunded in the form of a gift card
  • May require identification

Marketplace Items – Learn more about Rocklandlocal Marketplace:

Returns 

Rocklandlocal Marketplace items are sold by third-party businesses (called “Marketplace Vendor”) who sell items via our websites and shopping apps. Vendors returns policies may vary. You can view the return policy of the Marketplace Vendors before you purchase an item by viewing the Returns and Refunds Policy section of the Marketplace Vendors profile page. Although the returns policies for these Marketplace Vendors may be different from Rocklandlocal returns policies, most items sold by Marketplace Vendors may be returned in new condition for a refund within 10 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All Rocklandlocal Marketplace items MUST be returned directly to the Marketplace Vendor and CANNOT be returned to Rocklandlocal (see “Return Processing” below).

Non-Returnable Items

All items are eligible for return per this policy except for the following:

  • Apparel or footwear that have labels or tags removed or have been worn
  • Any item damaged after delivery, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.
  • Custom, built-to-order or personalized items, including jewelry
  • “Whole house” standby generators
  • Sexual Wellness products
  • Holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas which products were purchased after the holiday.
  • Electronics, music, movies, software, video games and collectibles that have been opened. However, if the item is defective, it may be exchanged for an identical item.
  • Some items that are considered hazardous materials may not be returned.  Please contact Marketplace Seller directly so they can discuss the return with you.  Hazardous items may include batteries, flammable liquids, computer equipment, or certain cosmetics or household goods, in addition to other common products.

     

Time Limits

Return requests must be submitted within 10 days of delivery except for refurbished Consumer Electronics items which must be submitted within 7 days after the item is received. 

Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Vendor except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.

After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.

Fees

No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances:

  • A cancellation fee of up to 15% may be charged if a built-to-order or personalized item is cancelled more than one day after purchase but prior to shipment.

     

  • A restocking fee of up to 15% may be charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters and built-in home appliances, and any opened consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills. 

     

  • A restocking fee of up to 15% may be charged for the refusal of ordered items delivered via truck that are not damaged (does not apply to a small-package carrier such as UPS, USPS, FedEx Ground).

     

  •  A pick-up fee may be charged if a Marketplace Vendor arranges for a carrier to pick up the item.

     

  • If an item is normally non-returnable, a Marketplace Vendor may, at its sole discretion, choose to accept the return but charge a restocking fee.

     

Return Processing

All item returns must be requested by the original buyer by contacting the Marketplace Vendor prior to returning the item.  The preferred method is via the online order center, but the Marketplace Vendor’s customer service email or phone may be used. Once the Marketplace Vendor has approved the item for return, the item must be returned directly to the Marketplace Vendor in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt.

Promotional Offers:

If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase.  Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Note that certain Award cards may have an expiration date which will be on the face of the card.

We reserve the right to limit or decline a refund or exchange.